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Your Data, Explained in Plain Words

This page tells you exactly what 558hbd keeps when you open an account, top up with bKash, Nagad or Rocket, and request a withdrawal.

Account detailsWallet recordsDevice dataYour requests
558hbd Your Data, Explained in Plain Words
REACH THE TEAM

Ask Us About Your Data

If you want to know what we hold, or you spot a detail that is wrong, message our Bangladesh support team from the account you signed in with. We answer questions about stored wallet references, login history and the device list on your profile, and we walk you through the request step by step.

Team online

Live chat from your account

Open your profile, tap support and start a chat. We can confirm which details sit on your account and start a correction request while you wait on the line.

Wallet reference check

Send us the bKash, Nagad or Rocket transaction ID. We trace the payment against your account wallet and tell you what record we keep on file.

Written request by email

Email our team from the address linked to your profile. We reply with a summary of stored data and the steps to correct or remove it.

HOW WE HANDLE IT

Cookies, Logins and Data Retention

Privacy is an operational habit here, not a paragraph we paste into a footer. These four points cover the parts you actually interact with, from the cookie that keeps you signed in on a phone to the way we retire an old record.

Cookies that keep you signed in A session cookie holds your login on the phone browser so you are not typing an OTP at every tap. Clearing site data signs you out, and the cookie itself carries no wallet balance.
Login and device checks We compare each sign-in against the devices you have used before. A new phone or browser triggers an OTP to your registered number before the account wallet opens.
Retention on closed accounts When you close your account we delete profile data, but payment and transaction references stay for the period financial rules require. After that window they are removed from live systems.
Who can see your file Access is limited to support and verification staff handling your case. Every lookup is logged, so a record of who opened your file exists and can be reviewed on request.

Questions About Your Privacy

Straight answers to what people ask our Bangladesh support team most often about stored data, wallet records and account access. If your question is not here, message us and a person will reply.

Your verified mobile number, name, date of birth and the wallet number you use for bKash, Nagad or Rocket. We also store login history and the devices tied to your account, so a strange sign-in can be caught early.

No. The PIN is entered inside your own wallet app and never reaches us. We only receive a transaction reference and the amount, and that reference sits against your account wallet for tracing.

Yes. Message support from your signed-in account and ask for a data summary. We confirm the details on file, including stored wallet references and the device list, and send them to your registered contact.

Contact support with the field that needs fixing. Name and date of birth changes need a document check; a wallet number change goes through verification, because that number is where withdrawals are paid.

Profile data is deleted when the account closes. Payment and transaction references stay for the period financial rules require, then they are purged from live systems. Ask support which records still apply to you.

The way we handle data depends on your local law and eligible regions. Where a local rule asks for something different from this page, that rule applies to your account, and support can explain what it means for you.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.